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Coronavirus Guarantee

COVID-19 info

Coronavirus Guarantee

The Evenia Zoraida Resort and Evenia Olympic Resort complexes are now open and the other hotels in the chain will open their doors soon. Starting on June 26, reservations are accepted normally. In addition, cancellation policies have been relaxed and all reservations count with the Coronavirus Guarantee. In Spain, from June 21, the end of the Alarm State, there will be no limitations on mobility..

Cancellation policies have been modified so our customers won’t be affected. If on that date the legal measures of home confinement , in our hotels' destinations or in your home country, are still in force, Evenia hotels will not apply cancellation fees to existing reservations and will allow changes on the reservation dates free of charge.

More measures  Frequently Asked Questions

All clients who book their stay in one of our hotels through our official website eveniahotels.com have at their disposal, free of charge and provided by the establishment, Medical Insurance.


👍 COVID-19 MEASURES – Your safety and health are our priority

At Evenia Hotels, we have been working for weeks to create post-COVID hygiene and safety protocols. We have studied and analysed each one of our hotel departments to offer the maximum guarantee of health and security to our guests and employees. 

The reception, dining rooms, bars, entertainment and swimming pools are areas that, among others, will have new measures applied to ensure the utmost safety upon the re-opening of our facilities. 

These protocols have been created by a technical committee made up of our operations experts, regular partners in matters of health and security, and health scientists. 

An essential part of these protocols is the continuous training of our employees to ensure that everyone knows what to do and how to perform their tasks in each area. 

EVENIA OLYMPIC RESORT and EVENIA ZORAIDA RESORT complexes, with 30 and 40 thousand square metres of surface respectively, guarantees enough space for services to be provided normally while respecting the measures of social distance and hygienic safety. Find below the safety measures taken.

✔️ General security measures

  • Pre-opening audit in each of the establishments.
  • Sanitary measurements will be carried out daily at each facility.
  • Limitation of capacity in our hotels to guarantee social distancing measures and for you to enjoy our facilities as always and in complete safety.
  • Protective equipment will be mandatory for all our employees.
  • Daily temperature checks will be performed on all employees.
  • Continuous training of employees in all COVID prevention measures.
  • To keep remembering to carry out social distancing correctly, we have added signs in all our complexes.
  • Reinforcement of natural ventilation.
  • Hand sanitisers will be provided throughout the self-service station complex

🧹 Cleaning

  • Reinforcement of cleaning protocols with increased frequency in both private rooms and common areas.
  • Use of virucidal and bactericidal.
  • Hospital-grade antiviral and antibacterial products will be thoroughly implemented in all cleaning tasks.
  • Laundry services will be that of hospital hygiene standards.

🥘 Restaurants

  • Application of protocols that guarantee safe distance, personal hygiene, cleanliness such as HACCP (Hazard Analysis and Critical Control Points) and PRL (Occupational Risk Prevention), among others.
  • Control of capacity at the entrance to restaurants, in addition to ensuring that everyone can enjoy meals. Safety distances will be marked with lines on the ground.
  • Access control to the buffet area to guarantee social distancing measures and the correct handling of food. The buffet area will be delimited and will have an entrance and an exit.
  • Hydroalcoholic gel dispensers at the accesses of the buffet area with the obligation to clean hands before handling the props to be served. Change of utensils to be served every 30 minutes.
  • All customers are required to wear a mask at all times while in the buffet area.
  • Restaurant layouts have been adapted to minimise the risk of exposure and of items being across contaminated while being handled. The number of tables will be reduced to guarantee the safety distance of 2 meters between tables.
  • Implementation of a restaurant seating protocol with fixed tables for each family unit, ensuring compliance with distancing measures and service operational efficiency.
  • The Snack bars will work in the same way as the buffet restaurants: control of capacity and access, measures of social distancing and cleaning.
  • Theme restaurants (only Evenia Zoraida Resort): all theme restaurants will open with a smaller capacity. Until September 12: 3 restaurants - From September 13 to October 15: 1 restaurant.
  • Cleaning and disinfection of cutlery, glassware and tableware adapted to the COVID-19

🏊 Swimming pools

  • Deckchairs placement has been expanded to guarantee social distancing.
  • Disinfection of deckchairs.
  • The water park will work normally: in the waiting queue, safety distances will be marked by lines on the floor.

😃 Reception

  • Protective equipment for employees, both at the reception and in other strategic places, to minimize risks.

🥳 Entertainment

  • Adaptation of our entertainment programs to meet the requirements set by the Ministry of Health so that everyone can enjoy themselves safely.
  • Reduction of the capacity of the miniclub to guarantee safety distances. Parents will not be able to access the miniclub. Parents and children under 4 years of age will not be able to access.
  • Hydroalcoholic gel dispensers at the entrances with the obligation to clean hands at the entrance and exit.
  • Prioritization of outdoor activities taking advantage of the huge green areas of the complexes so that safety distances can be maintained.


In addition to these measures that follow the guidelines of the Ministry of Health and WHO, all those sanitary and legal measures determined by the competent authorities will apply.

All the measures described will evolve, adapting to the recommendations and obligations established by the health authorities, to seek improvements and guarantee the safety of both customer and employee.

Download COVID Catalog

COVID-19: Frequently Asked Health and Safety Questions

Have you implemented any security measures in the hotels?

Yes, at Evenia Hotels, we have been working to create post-COVID hygiene and safety protocols to offer the maximum guarantee of health and security to our guests and employees. Find out more about COVID-19 Measures.

Will there be a limited capacity at the hotel?

Our hotels will have a limited capacity and spaces for this season to guarantee that you can enjoy your vacation as normal. Our large garden areas guarantee enough space for services to be provided normally while respecting the measures of social distance and hygienic safety.

Is Your Pool Operating Safely?

Yes, the pool area will work normally.

Is the water-slide Operating Safely?

The water slide area will operate normally. We will work as hard as we can to ensure that everyone complies with the safety distances marked on the floor.

Will the deckchairs always be assigned to the same family?

No, the deckchairs will be cleaned after each use but no deckchairs will be assigned to people. In addition, they must be separated from each other to ensure safety distances.

Will seating be limited in restaurants?

Restaurants will have a capacity control to avoid crowds.

Will I have to take turns eating?

It will depend on the final maximum capacities set by the relevant authorities. Dining hours will be extended to allow an enjoyable mealtime.

Will I be able to serve myself at the buffet?

Evenia Olympic Resort customers can serve themselves at the buffet. To maintain a safe distance, the buffet areas will be limited with access control and marked routes to avoid crowds and to guarantee the correct handling of food. Also, at the entrances to the buffet, it will be mandatory to wash your hands with hydro-alcoholic gels that will be located at the entrances, as well as wearing a mask throughout the buffet area. In the case of the Evenia Zoraida Resort and Evenia MonteAlba the buffet will be assisted: a waiter will be in charge of handling food and serving it to customers.

Will there be fewer tables in the dining room?

Yes, to guarantee the separation between the tables, their number will be reduced.

Will I be able to sit with my friends and family in the dining room?

Yes, as long as there is enough free space available and the separation spaces between groups of tables can be guaranteed.

Will there be a MiniClub?

😃Yes, the MiniClub services are guaranteed, although the capacity will be reduced to guarantee safe distances. Parents and children under 4 years of age will not be able to access.

What will the animation be like?

It will be just as fun as ever😃. Outdoor activities will be prioritized to enjoy our large garden areas and ensure social distancing measures.

Will I have to wear surgical masks?

This depends on the measures set by the Ministry of Health. According to current legislation, the use of a surgical mask is mandatory in closed spaces.

Will I be able to use the gym and the SPA?

The gym will remain open but with capacity, limitations to guarantee greater security, optimal hygienic conditions and avoid crowds. The spa at the Evenia Olympics will be closed. The gym at Evenia Zoraida Resort will be open from 16 September from 08:30 am to 1:00 pm and from 4:00 pm to 8:00 pm (Monday to Friday). On Saturdays it will be open from 9:00 am to 12: 00 pm and on Sundays it will be closed. The Evenia Zoraida Resort sauna will be closed.

Will the themed Restaurants be open? (Only Evenia Zoraida resort)

The themed restaurants will be open with a limited capacity. Due to these limitations, theme restaurants will gradually open. In the evenings (themed dinners):
  • Until September 12: 3 Restaurants
  • From September 13 to October 15: 1 Restaurants

Will there be snacks?

Yes, with an operation similar to the buffet areas.

Will there be any services not available?

The only service not available will be the Evenia Olympic Resort nightclub since, due to its size, it is very difficult to maintain safe distances. For this reason, the hours of bars and the All Inclusive service are extended. At Evenia Olympic Resort the bar service will end at 24:00 (it will no longer be served after that time) and the bars will close at 01:00. However, at Evenia Zoraida Resort the bars will close at midnight. At the Evenia Olympic Resort, for security reasons, there will be no free transfer to the beach.

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