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COVID-19 info

Coronavirus Guarantee

In addition, cancellation policies have been relaxed and all reservations count with the Coronavirus Guarantee.

Cancellation policies have been modified so our customers won’t be affected. If on that date the legal measures of home confinement , in our hotels' destinations or in your home country, are still in force, Evenia hotels will not apply cancellation fees to existing reservations and will allow changes on the reservation dates free of charge.

Free cancellation of booking

Conditions for free cancellation

We inform that a free cancellation policy will be applied to 100% of the bookings. The cases in which the free cancellation would be applied are: reservation with flexible rate or Early Booking and the town, region or country of residence of the client is subject to lock down, reservation with flexible rate or Early Booking and one of the members of the booking is positive to COVID test. In the case of "non-refundable" rates, the money paid as a deposit remains accumulated for future reservations (it will not be entitled to a refund).
Conditions for free cancellation

In addition, we are implementing all the necessary and required hygiene actions to guarantee the safety and tranquility of all our guests.

More measures Frequently Asked Questions

All clients who book their stay in one of our hotels located in Spain through our official website eveniahotels.com have at their disposal, free of charge and provided by the establishment, a Medical Insurance.

MORE INFO

 

COVID-19 MEASURES – Your safety and health are our priority

At Evenia Hotels, we have been working for weeks to create post-COVID hygiene and safety protocols. We have studied and analysed each one of our hotel departments to offer the maximum guarantee of health and security to our guests and employees.

The reception, dining rooms, bars, entertainment and swimming pools are areas that, among others, will have new measures applied to ensure the utmost safety upon the re-opening of our facilities.

These protocols have been created by a technical committee made up of our operations experts, regular partners in matters of health and security, and health scientists.

An essential part of these protocols is the continuous training of our employees to ensure that everyone knows what to do and how to perform their tasks in each area.

Evenia Olympic Resort and Evenia Zoraida Beach Resort complexes, with 30 and 40 thousand square metres of surface respectively, guarantees enough space for services to be provided normally while respecting the measures of social distance and hygienic safety. Find below the safety measures taken.

SANITARY OBLIGATIONS

In addition to these measures that follow the guidelines of the Ministry of Health and WHO, all those sanitary and legal measures determined by the competent authorities will apply.

All the measures described will evolve, adapting to the recommendations and obligations established by the health authorities, to seek improvements and guarantee the safety of both customer and employee.

Download COVID catalog

COVID-19: Frequently Asked Health and Safety Questions

Enjoy this summer like never before!

Coronavirus Guarantee in all your bookings!

➤ Evenia Hotels