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Coronavirus Guarantee

COVID-19 info

Coronavirus Guarantee

Due to the State of Alarm announced by the Government, our hotels will be closed until further notice.

While waiting for the situation with Coronavirus to evolve, new reservations for April and May won’t be accepted. We inform that new reservations from June 13th will be accepted.

Cancellation policies have been modified so our customers won’t be affected. If on that date the legal measures of home confinement , in our hotels' destinations or in your home country, are still in force, Evenia hotels will not apply cancellation fees to existing reservations and will allow changes on the reservation dates free of charge.

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👍 COVID-19 MEASURES – Your safety and health are our priority

At Evenia Hotels, we have been working for weeks to create post-COVID hygiene and safety protocols. We have studied and analysed each one of our hotel departments to offer the maximum guarantee of health and security to our guests and employees. 

The reception, dining rooms, bars, entertainment and swimming pools are areas that, among others, will have new measures applied to ensure the utmost safety upon the re-opening of our facilities. 

These protocols have been created by a technical committee made up of our operations experts, regular partners in matters of health and security, and health scientists. 

An essential part of these protocols is the continuous training of our employees to ensure that everyone knows what to do and how to perform their tasks in each area. 

EVENIA OLYMPIC RESORT and EVENIA ZORAIDA RESORT complexes, with 30 and 40 thousand square metres of surface respectively, guarantees enough space for services to be provided normally while respecting the measures of social distance and hygienic safety. Find below the safety measures taken.

✔️ General security measures

  • Pre-opening audit in each of the establishments.
  • Sanitary measurements will be carried out daily at each facility.
  • Protective equipment will be mandatory for all our employees.
  • Daily temperature checks will be performed on all employees.
  • Continuous training of employees in all COVID prevention measures.
  • To keep remembering to carry out social distancing correctly, we have added signs in all our complexes.
  • Reinforcement of natural ventilation.
  • Hand sanitisers will be provided throughout the self-service station complex

🧹 Cleaning

  • Reinforcement of cleaning protocols with increased frequency in both private rooms and common areas.
  • Use of virucidal and bactericidal.
  • Hospital-grade antiviral and antibacterial products will be thoroughly implemented in all cleaning tasks.
  • Laundry services will be that of hospital hygiene standards.

🥘 Restaurants

  • Application of protocols that guarantee safe distance, personal hygiene, cleanliness such as HACCP (Hazard Analysis and Critical Control Points) and PRL (Occupational Risk Prevention), among others.
  • Buffets have distance measurements in place to avoid food handling and high contact surfaces are at a minimum.
  • Organised shifts and extended restaurant hours to avoid crowds and comply with distancing measures.
  • Restaurant layouts have been adapted to minimise the risk of exposure and of items being across contaminated while being handled.
  • Implementation of a restaurant seating protocol with fixed tables for each family unit, ensuring compliance with distancing measures and service operational efficiency.
  • Cleaning and disinfection of cutlery, glassware and tableware adapted to the COVID-19

🏊 Swimming pools

  • Deckchairs placement has been expanded to guarantee social distancing.
  • Disinfection of deckchairs.

😃 Reception

  • Protective equipment for employees, both at the reception and in other strategic places, to minimize risks.

🥳 Entertainment

  • Adaptation of our entertainment programs to meet the requirements set by the Ministry of Health so that everyone can enjoy themselves safely.

All the measures described will evolve, adapting to the recommendations and obligations established by the health authorities, to seek improvements and guarantee the safety of both customer and employee.

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